Stakeholder Identity

Significance on AirTAC

Communication Method and Frequency

Reflections and Countermeasures

Material Issues

Government agencies

Key stakeholders are those who are concerned about the environmental, economic, and social compliance of AirTAC as well as those who make policies and affect the development of the industry.

1.Unscheduled meetings, such as seminars and public hearings

2.Unscheduled official correspondence

3.Unscheduled visits

4.Unscheduled emails, calls

Continuing to focus on policies, laws and regulations implemented by the government, enforce legal compliance and proactively cooperate with the competent authorities to create a prosperous industry.

1.Operational performance

2.Legal compliance

3.Customer relationship management

4.Raw material management

5.Labor relations

6.Human rights protection and employee care

Employees

Employees are an important asset to an enterprise; they are important stakeholders in facilitating the sustainable development and breakthrough of the enterprise.

1.Physical suggestion box (unscheduled)

2.General Manager Office mailbox (unscheduled)

3.Weekly supervisor meeting

4.Quarterly employee meeting

5.Quarterly labor-management meeting

6.Quarterly Welfare Committee meeting

7.Quarterly performance interview

Salary, benefits and the diversity of communication channels provided are better than the industry standard; employee opinions are always taken into consideration to create better benefits.

1.Human rights protection and employee care

2.Talent cultivation and development

3.Occupational safety and health

4.Legal compliance

5.Diversity in the workplace and equal opportunity

Customers

Customer demand is the key stakeholder that provides AirTAC with future market trends and facilitates AirTAC’s R&D progress.

1.Annual customer satisfaction survey is conducted

2.Unscheduled communication with customers by phone or email

3.Unscheduled customer service and exchange

Thoroughly understanding customer demand through ongoing telephone communication and visiting them in person to resolve the problems.

1.Ethical corporate management

2.Customer relationship management.

3.Supply chain management

4.Social participation

5.Sustainable products

Shareholder/ Investor

Key stakeholders that provide financial support to AirTAC and are most concerned with company’s sustainable development.

1.Annual shareholders meeting

2.Quarterly board meeting

3.Unscheduled institutional investor conference

4.Unscheduled replies to investor relations mailbox and hotline

5.Monthly information is published on the Market Observation Post System (MOPS)

Continuing to maintain positive communication with shareholders and investors through annual plans.

1.Operational performance

2.Corporate governance

3.Ethical corporate management

4.Legal compliance

5.Social participation

Suppliers/ Contractors

Business partners who develop, manufacture products and improve with AirTAC are stakeholders that face environmental suitability issues with the company.

1.Unscheduled supplier meeting in the plant

2.Unscheduled suppliers come to the factory for meetings

3.Periodic supplier on-site audit/meeting

4.Formulate and implement annual supplier counseling plans

Establishing supplier management regulations to ensure that suppliers can steadily provide high-quality products in the long run, enabling suppliers and the company to grow together.

1.Ethical corporate management

2.Supply chain management

3.Sustainable products

4.Legal compliance

5.Corporate governance

6.Operational performance

Media

Media are stakeholders who effectively communicate the sustainable performance of the company to the public.

1.Unscheduled email, phone contacts and replies

2.Annual shareholders meeting

Continuing to maintain a good relationship with the media in order to create a positive market image for the company.

1.Corporate governance

2.Ethical corporate management

3.Operational performance

4.Risk control

Industry association/ Industry and academic institutions

Industry associations and industry and academic institutions are partners that promote industry development with AirTAC; they are also stakeholders that take part in the business process.

1.Quarterly report meeting

2.Unscheduled exchange and education, and training courses

Develop products based on academic theory and the experience of associations through collaboration on projects to increase the efficiency of products while reducing the waste of manufacturing resources, thereby achieving a win-win situation for both manufacturing and environment.

1.Operational performance

2.Legal compliance

3.Customer relationship management

Local community

Stakeholders located nearby AirTAC are the most affected by the operations of AirTAC; they are also the ones who are most concerned about the operations of AirTAC.

Unscheduled visits and exchange

Building a harmonious community relationship and jointly improve the environmental quality.

1.Social participation

2.Greenhouse gas (GHG) and energy management

3.Water resources manageme